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Refunds and Returns Policy

Overview

At Future Care Solutions, we are committed to providing high-quality antivirus solutions and excellent customer service. This policy outlines the conditions under which refunds may be issued for our software products.

Please note: As we sell digital software products, there are no physical returns required. This policy pertains exclusively to refunds.

 

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • Software Malfunction: If the antivirus software product purchased from futurecaresolutions.store fails to function as described on our website and our technical support team is unable to resolve the issue.

  • Dissatisfaction Guarantee (if applicable): If you are not satisfied with the product, you may be eligible for a refund within a specific timeframe (e.g., 30 days) from the date of purchase.

 

2. Conditions for Ineligibility

Refunds will generally not be granted under the following circumstances:

  • Change of Mind: Refunds are typically not issued solely because the customer changed their mind after downloading or activating the software.

  • Expired Timeframe: Requests submitted after the eligible refund period (e.g., 30 days) will not be processed.

  • Subscription Renewals: Refunds for automated subscription renewals are usually not provided unless the request is made immediately after the renewal charge and before the software has been used during the new subscription term.

  • System Incompatibility (without prior consultation): If the software does not work on your system due to failure to meet the minimum system requirements specified on our website.

  • Violation of Terms: If the software license has been revoked due to a violation of our Terms and Conditions or the End User License Agreement (EULA).

 

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Support: Send an email to support@futurecaresolutions.net or call our toll-free number +1 (830) 239-8181.

  2. Provide Details: Include your order number, the date of purchase, the reason for the refund request, and any relevant details regarding the issue (e.g., screenshots of errors).

  3. Troubleshooting: Our support team may require you to cooperate with troubleshooting steps to diagnose the issue before processing the refund.

 

4. Refund Processing

  • Review: All refund requests are subject to review by Future Care Solutions.

  • Timeline: Once a refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. This typically takes 5–10 business days, depending on your bank or payment provider.

  • License Revocation: Upon receiving a refund, your license for the software will be immediately revoked, and you must uninstall the software from all devices.

 

5. Contact Information

If you have any questions about our Refunds and Returns Policy, please contact us:

Future Care Solutions

  • 316 Alysia Circle, New Braunfels, TX 78130
  • Email: support@futurecaresolutions.net
  • Toll-Free: +1 (830) 239-8181